i've found it to be a pain to make appointments - hair, doctor, eye dude, etc. it's just not easy to listen to the operator voice long enough to know when to push 1, 2 or 3...or to coordinate schedules...or talk to strangers. so i've discovered as many ways as possible to make appointments on the internet. it's awesome.
i bet this online appointment thing is a Bay Area/Silicon Valley bonus. i'll take it!